Results are presented from the ED LaunchPoint design project, which received honorable mention for the 2013 Stanley H. Caplan User-Centered Product Design Award. This redesign focused on patients’ progression through their emergency department visits, emphasizing time-sensitive phases for increasing clinical safety. User observation, iterative user-centered design, and usability testing placed users at the core of this project. Close collaboration allowed for the identification of optimal work flows and the creation of a design tailored to users’ needs.
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