In collaborative activities such as concurrent engineering (CE), conflicts anse due to differences in goals, information available, and the understanding of the task Such conflicts can be categorized into two types mixed-motive and cognitive Mixed-motive conflicts are essentially due to interest differentials among stakeholders Cognitive conflicts can occur even when the stakeholders do not differ in their respective utilities, but simply because they offer multiple cognitive perspectives on the problem Because conflicts in CE occur under a wider context of cooperative problem solving, the imperative for solving conflicts in such situations is strong This paper argues that mechanisms for managing conflicts in CE should bear a strong conceptual mapping with the nature of the underlying conflict Moreover, since CE activities are performed in collaborative settings, such mechanisms should accommodate information processing at multiple referent levels We discuss the nature of both types of conflicts and the requirements of mechanisms for managing them, The functionalities of an implementation that addresses these requirements are illustrated through an example of a CE task
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