Development Process with Regard to Customer Requirements

Abstract

Today, it can be maintained that the customer is a ‘king’ as he will buy only the products that satisfy his needs and wants. The companies of today are facing new challenges: global business and local operation, standardization, and individualization of products, demanding customers and fierce competition. The company wants to achieve shorter product development time, lower costs, high quality of the product, and finally, customer satisfaction. In order to achieve the set goals, the company has to take into account the customers wants and needs during the new-product-development process. This article presents the mode of description of processes that allow recognition of suitable natural systems and their transformation into technical systems and a model for management of development process. The phases of quality functions deployment (QFD) during the new product development process along with the location for collecting customer needs and wants are presented. A detailed description is given on information resources for obtaining data on customer needs; the methods for obtaining, structuring, and evaluation of the data obtained. The results of testing the proposed methodology of taking into account the voice of the customer in the process of developing a new Vario Flow product in a company that produces and sells medical equipment in domestic and foreign markets are also included.

Keywords

nature processes technical processes golden loop of continuous improvements customer needs decision-making process house of quality

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