Short-term projects and improvement initiatives to parts of the organizational system are exciting in the shorter term; however, these are difficult to sustain unless these are part of an organization-wide framework to improve quality and therefore result in a change in the behavior of “the system.” An improvement plan should never be focused on just having easy wins and grabbing the low hanging fruits. It must conceptualize how the system as a whole should behave in the future. Unless this is done, improvements are difficult to sustain in the longer term.
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