AikenLHSermeusWVan den HeedeK. Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States. BMJ. 2012;344:e1717.
2.
LuxfordKSafranDGDelbancoT. Promoting patient-centered care: a qualitative study of facilitators and barriers in healthcare organizations with a reputation for improving the patient experience. Int J Qual Health Care. 2011;23:510-515.
3.
ShallerD. Patient-Centered Care: What Does It Take?New York, NY: Commonwealth Fund; 2007.
4.
BowlingARoweGMcKeeM. Patients’ experiences of their healthcare in relation to their expectations and satisfaction: a population survey. J R Soc Med. 2013;106:143-149.