Piloting a Method to Measure Satisfaction With HIV Care

Abstract

This pilot study investigated the perception of the quality of health care received by 55 HIV-positive African Americans. A survey instrument, “The Quality of Care Through the Patient’s Eyes”—HIV questionnaire (QUOTE-HIV), developed in the Netherlands, was used to collect quantitative data from the modified QUOTE-HIV. Qualitative data are from 2 focus groups’ perception discussions of the applicability of the QUOTE-HIV to HIV-positive African Americans. The study’s purpose was to assess the usefulness of the questionnaire to identify patients’ perceptions of quality health care. Results indicated that the QUOTE-HIV is a useful tool to assess HIV-positive African Americans’ satisfaction and adequately covered all areas of concern discussed by both focus groups as components for measuring perceived quality of care. Most important, the QUOTE-HIV was found to be appropriate for assessing study participants’ satisfaction with quality health care and assessing the receipt of quality health care from their respective providers.