Individuals who have participated in large-scale change programs were asked to identify issues that have a highly positive impact or a highly negative impact on the change process. Managers, researchers, internal consultants, and external consultants listed over 900 issues that they believe have an impact on the ultimate success of large-scale change programs. Content analysis was utilized to group responses into meaningful categories. These categories of issues as well as differences in the responses of the four groups of individuals surveyed are discussed. The research provides an overview of key issues for consideration in the management of large-scale change efforts.
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