This approach to conflict-management training provides systematic training
in coping skills. Trainees are encouraged to look at conflict from the
viewpoint of management of personal reactions (thoughts, feelings, and
behaviors) rather than solely from the problem-solving perspective. This
orientation involves conceptual input and feedback interwoven with trainee
self-examination and practice of new behaviors in a structured human
relations training context. The rationale for this approach is offered along
with suggested activities for self-examination and skills development.
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