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Abstract

The problem-solving method that is most often used in problem-solving groups is likely to create relationships among the members of the group that will lead to a win-lose solution. Some members will like the solution; others will be unhappy with it. When an additional step is added, the probability of the group reaching a win-win solution is greatly increased. This step is the listing of the conditions that the group members feel a solution must meet for it to be acceptable to them. This listing of essential conditions should occur after the problem is stated and before the group searches for possible solutions. This step decreases the probability that members will remain emotionally involved with particular solutions. It depersonalizes the problem-solving process and increases the likelihood that the final solution will be win-win and acceptable to all.

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A Method for Coping with Conflict in Problem-Solving Groups

Abstract

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References