A Method for Coping with Conflict in Problem-Solving Groups

Abstract

The problem-solving method that is most often used in problem-solving groups is likely to create relationships among the members of the group that will lead to a win-lose solution. Some members will like the solution; others will be unhappy with it. When an additional step is added, the probability of the group reaching a win-win solution is greatly increased. This step is the listing of the conditions that the group members feel a solution must meet for it to be acceptable to them. This listing of essential conditions should occur after the problem is stated and before the group searches for possible solutions. This step decreases the probability that members will remain emotionally involved with particular solutions. It depersonalizes the problem-solving process and increases the likelihood that the final solution will be win-win and acceptable to all.

Get full access to this article

View all access options for this article.

References

Bouchard, T.J., Jr. Training, motivation and personality as determinants of the effectiveness of brainstorming groups and individuals. Journal of Applied Psychology, 1972,56,324-332.

Dunnette, M.D. , Campbell, J. , & Jaasted, K. The effect of group participation on brainstorming effectiveness for two industrial samples. Journal of Applied Psychology, 1963 , 47, 30-37.

Filley, A.C. Interpersonal conflict resolution. Glenview, IL : Scott, Foresman, 1975.

Levi, A.M. , & Benjamin, A. Focus and flexibility in a model of conflict resolution. Journal of Conflict Resolution, 1977, 21, 405-425.

Likert, R. New patterns of management. New York; McGraw-Hill, 1961.

Likert, R. The human organization. New York: McGraw-Hill, 1967.

Likert, R. , & Likert, J.G. New ways of managing conflict. New York: McGraw-Hill, 1976.

Maier, N.R.F. Assets and liabilities in group problem solving: The need for integrative function. Psychological Review, 1967, 74, 239-249.

Maier, N.R.F. Problem solving and creativity in individuals and groups. Belmont, CA: Brooks/Cole, 1970 .

10.

Morris, W.C. , & Sashkin, M. Organization behavior in action: Skill building experiences. St. Paul, MN: West, 1976.

11.

Tannenbaum, A. Control in organizations. New York: McGraw-Hill, 1968.

12.

Taylor, D.W. , Berry, P.C. , & Block, C.H. Does group participation when using brainstorming facilitate or inhibit creative thinking? Administrative Science Quarterly, 1958, 3, 23-47.