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GROUP TECHNIQUES FOR PROGRAM PLANNING: A GUIDE TO NOMINAL GROUP AND DELPHI PROCESSES Andre L. Delbecq,Andrew H. Van de Ven,and David H. Gustafson Glenview,III.: Scott,Foresman,1975. xv plus 174 pp.,$4.95,paperbound. INTERPERSONAL CONFLICT RESOLUTION Alan C. Filley Glenview,III.: Scott,Foresman,1975. 180 pp.,$4.95,paperbound