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Book Review: “Who's on First?” The Customer Comes Second and Other Secrets of Exceptional Service

International Journal of Educational Reform

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Book review

First published online January, 1996

Book Review: “Who's on First?” The Customer Comes Second and Other Secrets of Exceptional Service

Volume 5, Issue 1

https://doi.org/10.1177/105678799600500116

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References

Bradley

L. H.

1993. Total Quality Management for Schools. Lancaster, PA: Technomic Publishing Company, Inc.

Peters

1994. The Pursuit of WOW! New York, NY: Vintage Books.

Barth

R. S.

1990. Improving Schools from Within. San Francisco, CA: Jossey-Bass Inc.

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