Editors’ Introduction

Byham, W. C., & Cox J. (1994). HeroZ: Empower yourself, your co-workers, your company. New York: Harmony Books.

Covey, S. R. (1989). The seven habits of highly effective people: Restoring the character ethic. New York: Simon & Schuster.

Johnson, S. (1998). Who moved my cheese? An amazing way to deal with change in your work and in your life. New York: G.P. Putman.

Kouzes, J. M., & Posner, B. Z. (1993). Credibility. San Francisco: Jossey-Bass.