Abstract
The concepts of customer satisfaction and continuous improvement of products and service form the foundation of the quality philosophy that swept across American industry during the 1980s. The translation of the concepts from industrial to educational practice is proceeding in many areas across the country and around the world, where the principles are being applied to school administration, curricula and teaching. One of the first and most necessary tasks in expanding and solidifying this effort is formulating and communicating a broad, compelling vision to unite different elements of the education system together in pursuing continuous improvement. The construction of a vision for quality is the focus of this article.
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