Abstract
Get full access to this article
View all access options for this article.
References
1.
Garvin, D.A.
(1984 a, Fall). Japanese quality management . Columbia Journal of World Business , 19 , 3 -12 .
2.
Garvin, D.A.
(1984 b, Fall). What does 'product quality' really mean ? Sloan Management Review , 26 , 25 -43 .
3.
Garvin, D.A.
(1983 , September-October). Quality on the line . Harvard Business Review , 61 , 64 -75 .
4.
Gitlow, S.H.
, &
Gitlow, S.J.
(1987 ). The Deming guide to quality and competitive position . Englewood Cliffs, NJ : Prentice-Hall, Inc.
5.
Leonard, F.S.
, &
Sasser, W.E.
(1982 , September-October). The incline of quality . Harvard Business Review , 60 , 163 -171 .
6.
Luthans, F.
(1985 ). Organizational behavior (4 th ed.). New York : McGraw-Hill .
7.
Naisbitt, J.
(1982 ). Megatrends . New York : Random House .
8.
Reddy, J.
, &
Berger, A.
(1983 , July-August). Three essentials of product quality . Harvard Business Review , 61 , 152 -159 .
9.
Ross, J.E.
, &
Shetty, Y.K.
(1985 , February). Making quality a fundamental part of strategy . Long Range Planning , 18 (1 ), 53 -58 .
10.
Steers, R.M.
(1987 , October). The international challenge to management education . The Academy of Management Newsletter , 17 (4 ), 2 -4 .