Job satisfaction among employees of a large tertiary rehabilitation institute in Saudi Arabia

Abstract

Background

Job satisfaction is a critical indicator of the efficacy and efficiency of any organization.

Objectives

The current study aims to assess job satisfaction levels using JSS among employees of a large tertiary rehabilitation institution and to determine factors associated with satisfaction levels within different domains.

Methods

This was a cross-sectional study that was conducted at Sultan Bin Abdulaziz Humanitarian City (SBAHC) between August and November 2022. The study targeted all full-time employees working for more than six months who were willing to complete the job satisfaction survey (JSS) questionnaire.

Results

The overall response rate was 64.32% with a total of 1105 employees responding to the questionnaire. The overall job satisfaction rate was 31.13%. The mean overall score was 131.42±27.43. The highest mean score was for the nature of work domain at 17.96 ± 5.50, followed by the communication domain at 15.45 ± 5.74, and then the supervision domain at 15.16 ± 4.09. The other domains had a mean score below 15, with the pay domain having the lowest mean job satisfaction score at 12.99 ± 4.65. Age over 40 years was significantly associated with a 32% increased risk of dissatisfaction.

Conclusion

Work nature and environment are the main pillars of job satisfaction; therefore, the organization's management should adopt techniques that could increase satisfaction and motivation related mainly to the nature of work through organizing entertainment programs, consolidating the relationship with co-workers, and facilitating satisfactory supervisor-subordinate relationships.

Keywords

job satisfaction rehabilitation cross-sectional study employees Saudi Arabia work environment

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