Efficacy of tailored educational interventions in changing conflict management strategies among operating room staff

Abstract

Background

Workplace conflicts, especially in hospital environments, pose significant challenges to both staff productivity and well-being. The complex nature of healthcare environments, combined with diverse team dynamics, makes effective conflict management crucial. Previous studies suggest that structured educational interventions can help mitigate conflicts and foster better working conditions.

Objective

This study aims to evaluate the effectiveness of educational interventions, specifically in conflict management and emotional intelligence training, on reducing workplace conflicts and improving coping strategies among hospital nurses.

Methods

The study involved four stages: (1) Problem identification through interviews and literature review, (2) Use of demographic data and conflict assessment tools including the Dobrin Job Conflict, Jehn's Interpersonal Conflict, and Putnam & Wilson's Conflict Management Strategies Questionnaire, (3) Conducting workshops focused on conflict resolution and emotional intelligence, and (4) Assessing the intervention's impact through paired t-tests and statistical analyses.

Results

The intervention significantly reduced relational, task-related, and procedural conflicts. Following the workshops, the use of non-confrontation and control strategies decreased, while problem-solving strategies became more prevalent. Correlation analysis indicated that demographic factors such as age and work experience significantly influenced the results.

Conclusion

Educational interventions, particularly in emotional intelligence, proved effective in reducing conflicts and improving conflict management strategies. This highlights the importance of continuous training programs aimed at enhancing workplace relations and productivity in hospital settings.