Cleary PD, Edgeman-Levitan S: Health care quality: Incorporating consumer perspectives. JAMA. 1997; 278: 608-612.
2.
Walsh M, Walsh A: Evidence-based practice: Is patient satisfaction evidence?Nurs Stand. 1998; 12 (49): 38-42.
3.
Conner S: National Hospice Organization, Arlington, VA. Personal communication.
4.
Williams B, Coyle J, Healy D: The meaning of patient satisfaction: An explanation of high reported levels. Soc Sci Med. 1998; 47 (9): 1351-1359.
5.
Conner JM, Nelson EC: Neonatal intensive care: Satisfaction measured from a parent’s perspective. Pediatrics. 1999; 103 (1 suppl E): 336-349.
6.
Ibid. Conner et al. indicated that communication, assurance, and education were key ingredients in determining levels of satisfaction of the parents of a child in the neonatal intensive care unit.
7.
Malacrida R, Bettelini CM, Degrate A, et al: Reasons for dissatisfaction: A survey of relatives of intensive care patients who died. Crit Care Med. 1998; 26 (7): 1187-1193.
8.
Hanson LC, Danis M, Garrett J: What is wrong with end-of-life care? Opinions of bereaved family members. J Am Geriatr Soc. 1997; 45 (11): 1339-1344.
