The authors discuss the first three steps of an eight-step communication process model designed to help social workers become effective multicultural practitioners. Introduced are type 1 and type 2 practice errors that cause failed communication and unsuccessful multicultural intervention. The three steps of the model are acknowledge cultural differences, know yourself, and know other cultures. A multicultural case is presented to identify and analyze type 1 and 2 errors in the worker–client relationship and in supervisor–worker interactions.
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