Comparative Effects on Continuance of Four Experimental Intake Procedures

Perlman Helen Harris , “Intake and Some Role Considerations,” Social Casework, Vol. XLI, April 1960, pp. 171–77.

Polansky Norman , and Kounin Jacob , “Clients' Reactions to Initial Interviews: A Field Study,” Human Relations, Vol. IX, August 1956, pp. 237–64; Henry J. Meyer, Edgar F. Borgatta, and David Fanshel, A Study of the Interview Process: The Caseworker-Client Relationship, (Genetic Psychology Monographs, Vol. LXIX, 1964), pp. 247–95; Edwin Thomas, Norman Polansky, and Jacob Kounin, “The Expected Behavior of a Potentially Helpful Person,” Human Relations, Vol. VIII, May 1955, pp. 165–74.

Krause Merton S. , “Predicting Client Discontinuance at Intake,” Social Casework, Vol. XLIII, June 1962, pp. 308–12.

Beck Dorothy Fahs , in Patterns in Use of Family Agency Service, Family Service Association of America, 1962, pp. 13–25, indicates that this is common.