Humans speak, write, and use numbers and pictures to communicate. Offices are information factories created by humans. Therefore, for an office to use technology to manage and to communicate information more effectively, technology has to be applied to information in the forms of numbers, written words, pictures, and spoken words. The premier technology is the telecommunications network. It allows systems to be interconnected and people to share information more efficiently. The sine qua non is people. Attitudes control. People can make a blundering automation effort work and a technically brilliant one fail.
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References
1.
This article draws heavily on Greenwood's Information Resources in the Office of Tomorrow (1980, Association for Systems Management), 106 pp.
