Abstract
Introduction
Consultation liaison psychiatry (CLP) is a subspeciality of psychiatry that integrates mental health care into non-psychiatric departments of a general hospital. The Mackay Hospital and Health Service (MHHS) commenced CLP services in 2016, with referrals increasing annually. However, literature describing and evaluating regional CLP services remains scarce.
Aim
This study aimed to evaluate referrer satisfaction with the MHHS CLP service through a staff satisfaction survey, and to inform service improvement and development planning.
Methods
A 14-question survey, based on the Service Model for CLP in Victoria, was distributed to relevant hospital departments from May to September 2022. The survey assessed users’ backgrounds, reasons for referrals, service awareness, efficiency, satisfaction, and included open feedback.
Results
Diagnostic clarification, medication review, and risk assessment were the primary reasons for referral. The service’s consultationliaison aspects and response times were highly rated. Positive feedback centred on access and communication while suggested improvement highlighted outpatient care and education opportunities.
Conclusion
There is a strong perceived need and high satisfaction with the local CLP service, which provides quality and efficient care. Implementing suggested improvements will require input and resources from key stakeholders.
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