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Abstract

Objectives

Consumer and carer experience measurement is being used nationally to drive quality improvement and accountability in the mental health sector. This paper outlines the work undertaken to achieve a nationally consistent approach.

Method

This paper describes the work of the Australian Mental Health Outcomes and Classification Network to develop experience measures and support their implementation.

Results

A suite of measures has been developed for use in public sector mental health services, community-managed organisations and primary health networks. National forums have generated an understanding of the challenges of implementation and how these can be overcome.

Conclusion

In Australia, a suite of mental health consumer and carer experience measures are being implemented and used to support the continued transition to more person-centred care.

Keywords

experience measurement mental health

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The ongoing development of a national approach to mental health service experience measurement in Australia