Acland, A. (1990) A sudden outbreak of common sense: Managing conflict through mediation. London: Hutchinson Business Books.
2.
Australian Universities Academic Staff (Conditions of Employment) Award 1988 (Australian Universities Award) (Cwlth).
3.
Baher, C. (1994) How to avoid communication clashes. HR Focus, 71(4): 3.
4.
Bogue, E.G. (1994) Leadership by design: Strengthening integrity in higher education. San Francisco: Jossey Bass.
5.
Bolton, R. (1987) People skills: How to assert yourself, listen to others, and resolve conflicts, 2nd edn. Sydney: Simon and Schuster.
6.
Cornelius, H. and Faire, S. (1989) Everyone can win. How to resolve conflictSydney: Simon and Schuster.
7.
Cornelius, H., Faire, S. and Hall, S. (n.d.) Conflict resolution: An eight-session course-trainer's manual , 2nd edn. Chatswood, NSW: The Conflict Resolution Network.
8.
Enterprising nation: Renewing Australia's managers to meet the challenges of the Asia-Pacific century. Executive summary (1995). Canberra: AGPS.
9.
Fisher, R., Ury, W. and Patton, B. (1991) Getting to yes: Negotiating an agreement without giving in, 2nd edn. Sydney: Century Business.
10.
French, R.P. and Raven, B. (1960) The bases of social power. In D. Cartwright and A. Zander (eds), Group dynamics: Research and theory, 2nd edn (pp. 607-21). Evanston, Illinois: Row, Peterson & Company.
11.
Henderson, S. (1993) The dispute resolution manual. Brisbane: DataLegal Publication.
12.
Heron, J. (1989) The facilitators' handbook. London: Kogan Page.
13.
Hogan, C. (1992) Strategies for enhancing empowerment. Training and Management Development Methods, 6: 3.25-3.42.
14.
Morgan, G. (1986) Images of organization. Beverly Hills, CA: SAGE Publications.
15.
Middlehurst, R. (1993) Leading academics. Buckingham , UK: The Society for Research into Higher Education and Open University Press.
16.
Moses, I. and Roe, E. (1990) Heads and chairs: Managing academic departments . St Lucia, Qld: University of Queensland Press.
17.
Simpson, T. (1994) [Facilitation Workshop] Perth, WA.
18.
Tillet, G. (1991) Resolving conflict: A practical approach. Sydney: Sydney University Press.
19.
Tucker, A. (1993). Chairing the academic department: Leadership among peers, 3rd edn. Washington, DC : American Council on Education and The Oryx Press.