The study develops an instrument to measure the key competencies found in
successful bank branch managers. Three dimensions comprised of 45 items
define the final managerial competence instrument. The method calls for
appraisal of a branch manager's competence by immediate subordinates
(upward evaluation). The questionnaire has been extensively pretested within
the trading bank hosting the study, where views of managers and supervisors
at various levels were solicited. Scrutiny of dimensions or items comprising the
instrument would have diagnostic value in examining management of a
branch. Further, the questionnaire can also be used as a feedback instrument
for improving the practices of branch managers.
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