Employee Surveys — Filling the Gap in Management Information Systems

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References

Dodd, W.E. and Pesci, M.L. (1977) Managing Morale Through Survey Feedback Business Horizons, Vol. 20, No. 3, pp 36-45.

Schneider, B. , Parkington, J.J. and Buxton V.M. (1980) Employee and Customer Perceptions of Service in Banks. Administrative Science Quarterly, Vol. 25, No. 2, pp 252-267.

Smallwood, N. and Folkman, J. (1987) Why Employee Surveys Don't Always Work Personnel, Vol. 64, No. 8, pp 20-28.