What would we use and how would we use it? Can digital technology be used to both enhance and evaluate well-being outcomes with highly vulnerable and disadvantaged young people?

Abstract

An increasing number of technology apps for managing wellbeing and mental health are permeating young people’s use of digital spaces. There are a range of online wellbeing tools which have been developed to promote self-tracking and build young people’s wellbeing and mental health, for example, Optimism, My Mood Tracker and Strava. Tracking outcomes of support with highly transient young people is, more broadly, a particular challenge for youth workers, evaluators and social researchers. Using digital apps to promote as well as monitor wellbeing with tech-savvy young people is an enticing prospect for youth support services, particularly with young people whose engagement with support is sporadic and unpredictable during periods of homelessness or other crisis situations. The use of purpose-designed digital apps may have the potential to not only benefit young people’s mental health and wellbeing, but also enhance the consistency and quality of their connection with support services. In principle, putting wellbeing digital tools directly into the hands, and phones, of young people who are accessing support services seems to make good sense. A great number of online resources have, however, relatively limited uptake in highly vulnerable youth populations. The design starting point must therefore be, what would they use and how would they use it? How can digital apps help to promote stronger support engagement, be aligned with young people’s perspectives and priorities of wellbeing, and enable better outcomes evaluation? This article shares learnings from a consultation with more than 400 young youth service users to build better understanding of their relationships with digital technologies, what they would use and how they would use it to better connect with support as well as to promote and record changes in wellbeing over time. Exploring the young people’s perspectives on wellbeing, service delivery and use of digital technologies has broad implications for the integration of digital technology into both service delivery and evaluation of youth programmes. The findings suggest that digital platforms can play a role in evaluating youth wellbeing over time. The prerequisites, are however, that young people’s autonomy and individuality must be supported. We need to start from a place that facilitates agency and creativity, and focuses on capturing qualitative data that meet young people in their world – even when this is challenging for us.