Book Review: The Telephone Interviewer's Handbook: How to Conduct Standardized Conversations

Bogdan R.C. , & Biklen S.K. 1998, Qualitative research for education: an introduction to theory and methods, Allyn and Bacon, Boston.

Glaser B.G. , & Strauss A. 1967, The discovery of grounded theory: strategies for qualitative research, Aldine, Piscataway, New Jersey.

Hesse-Biber S.N. , & Levy P.L. , 2006, Emergent methods in social research, Sage, Thousand Oaks, California.

Owen J. 1999, Program evaluation: forms and approaches, 2nd edn, Allen and Unwin, St Leonards, NSW.

Posavac E.J. , & Carey R.G. 1997, Program evaluation methods and case studies, 5th edn, Prentice Hall, Englewood Cliffs, New Jersey.

Sharp C. 2007, ‘Book reviews', Evaluation Journal of Australasia, vol. 7, no. 1, pp. 59–60.

Strauss A.J. , & Corbin J. 1990, Basics of qualitative research: grounded theory procedures and techniques, Sage, Newbury Park, California.

Wiersma W. 1995, Research methods in education: an introduction, 6th edn, Allyn and Bacon, Boston.

Worthen B.R. , & Sanders J.R. 1987, Educational evaluation: alternative approaches and practical guidelines, Longman, New York.