Why Do Patients With Chronic Illnesses Fail To Keep Their Appointments? A Telephone Interview

HagermanGA.Testingthe mailed appointment reminder in family practice. J Fam Pract 1978; 7:199-201.

Vikander T. , Parnicky K. , Demers R. , Frisof K. , Demers P. , Chase N. New-patient no-shows in an urban family practice center: analysis and intervention . J Fam Pract 1986; 22:263-8.

Waller J. , Hodgkin P. Defaulters in general practice: who are theyandwhatcanbedone about them? Fam Pract 2000; 17:252-3.

WeingartenN. , MeyerDL , Schneid JA Failed appointments in residency practices: who misses them and what providers are most affected? J Am Board Fam Pract 1997 ; 10(6):407-11.

Beecham L. Missed GO appointments cost NHS money. BMJ 1999; 319:536.

Smith CM , Yawn BP Factors associated with appointment keeping in a family practice residency clinic. J Fam Pract 1994; 38(1):25-9.

Hamilton W. , Round A. , Sharp D. Patient, hospital, and general practitionercharacteristics associated with non-attendance: a cohort study. Br J Gen Pract 2002; 52(477):317-9.

Neal RD , Lawlor DA , Allgar V. , et al. Missed appointments in general practice: retrospective dataanalysisfromfour practices. Br J Gen Pract 2001; 51(471):830-2.

Herrick J. , Gilhooly ML , Geddes DA Non-attendance at periodontal clinics: forgetting and administrative failure . J Dent 1994; 22(5):307-9.

Neal RD , Hussain M. , Ali S. et al.Missedappointmentsin general practice: findings from two parallel studies [abstract]. AnnualMeetingofthe AssociationofUniversity Departments of General Practice July 11-13, 2001, Leeds.

George A. , Rubin G. Non-attendance in general practice: asystematicreviewandits implicationsforaccessto primary health care. Family Practice 2003; 20(2):178-184.

Karter AJ , Parker MM , Moffet HH , et al. Missed appointments and poor glycemic control: an opportunity to identify high-risk diabetic patients. Med Care 2004; 42(2):110-5.

Kalb JL , Marazon DJ , Snow RJ Potential barriers to control of blood pressure. J Am Osteopath Assoc 2002; 102(4): 209-13.

Kiortsis DN , Giral P. , Bruckert E. , Turpin G. Factors associated with low compliance with lipidloweringdrugsinhyperlipidemic patients. J Clin Pharm Ther 2000; 25(6): 445-51.

al-Shammari SA Failures to keep primary care appointments in Saudi Arabia. Fam Pract Res J 1992; 12(2): 171-6.

Hermoni D. , Mankuta D. , Reis S. Failure to keep appointments at a community health centre. Analysis of causes . Scand J Primary Health Care 1990; 8(2): 107-11.

Bickler CB Defaulted appointments in general practice. J R Coll Gen Pract . 1985; 35(270): 19-22.

Stretcher VJ , Rosenstock IM The Health Belief Model. In: Glanz L , Lewis FM , & Rimer BK , editors. Health Behaviour and Health Education: Theory, Research and Practice. 2nd ed. San Francisco: Jossey-Bass, 1997:41-60.

RiskaE,EttorreE.Mental distress — gender aspects of symptoms and coping. Acta Oncol 1999; 38(6):757-61.

Goldman L. , Freidin R. , Cook EF , EignerJ,GrichP.A multivariate approach to the prediction of no-show behaviour in a primary care center. Arch Intern Med 1982; 142(3): 563-7.

Oppenheim GL , Bergman JJ , English EC Failed appointments: a review. J Fam Pract 1979; 8(4):789-796.

Read M. , Byrne P. , Walsh A. Dial a clinic — a new approach toreducingthenumberof defaulters. Br J Health Care Manag 1997; 3:307-10.

Hardy KJ , O'Brien SV , Furlong NJ Informationgivento patients before appointments and its effect on non-attendance rate. BMJ 2001; 323(7324): 1298-1300.