The rapid growth of IT/ITES industry as a whole is having a deep impact on the socio-economic dynamics of the country. The world has become a global village and new set of working conditions have emerged in India, which has put people under enormous demands, resulting in occupational stress. These professionals often work in environment which is changing very fast, have very little control over their environment, pace of working, or the kind of circumstances that they have to deal with. The high attrition rate in this sector, coupled with high absenteeism indicates that these professionals experience a lot of negative psychological consequence, which are a result of stress that they experience in their occupation. The objectives of the proposed research is to study the occupational stress among IT/ITES professionals and to findout whether there exists any significant differences in the nature and intensity of stress pattern among IT/ITES professionals with respect to gender and marital status.
Get full access to this article
View all access options for this article.
References
1.
AzizM. (2003), “Organizational Role Stress among Indian Information Professionals”, Asian-Pacific Newsletter on Occupational Health and Safety, Vol. 10 (2), pp. 31–33.
2.
AzizM. (2004), “Role Stress among Women in the Indian Information Technology Sector”, Women in Management Review, Vol. 19 (7), pp. 356–363.
3.
BhattS.VermaP. (2008), “A Study of General Role Stress among IT/ITeS Professional in India”, Asia-Pacific Business Review, Vol. 4 (1), pp. 105–114.
4.
CaplanR. D.CobbS.FrenchJ. R. P.HarrisonR.V.PinneauS.R. (1975), Job Demands and Work Health: Main Effects and Occupational Differences, (NIOSM), Government Printing office, Washington DC, pp.75–160.
5.
ChattopadhyayI.DasguptaS. K. (1999), “Good News about Role Stress”, Journal of Indian Academy of Applied Psychology, Vol. 25 (1–2), pp. 35 & 8.
6.
EnglerN. (1995), “IS Manager under Stress. Open Computing”, Vol. 12, pp. 44–48.
7.
EnnisL.A. (2005), “The Evolution of Techno Stress”, Computers in Libraries, Vol. 25 (8), pp. 10–12.
8.
GangopadhyaA. (1996), “Occupational Health: Psychological Perspectives”, Indian Journal of Industrial Medicine, Vol. 42 (4), pp. 226–259.
9.
GoodwinB. (2004), Don't Close Your Eyes to Workplace Stress, Computer Weekly, p. 53.
SiegelIgbaria M.Sr. (1992), “The Reason for Turnover of Information System Personnel”, Information & Management, Vol. 23 (6), pp. 321–330.
12.
JepsonK.(2005), Stress and IT, Credit Union Journal.
13.
KailaH. L.PaiS.RavishankarS.DharU. (2007), “Women Manager in India”, Journal of the Indian Academy of Applied Psychology, Vol. 33 (1), pp. 93–102.
14.
KaluzniackyE. (1999), An Assessment of Stress Factors among Information Systems Professionals in Manitoba. In KaluzniackyE. (Ed.) Special Interest Group on Computer Personnel Research Annual Conference. Proceed: 1998 ACM SIGCPR conference on Computer Personnel Research ACM PressNew York, USA.
15.
Longenecker & Co., SchafferC. J.ScazzerJ. A. (1999), “Causes and Consequences of Stress in the IT Profession”, Information System Management, Vol. 16 (3), pp. 71–77.
16.
McGrathJ. E. (1976), Stress a Behaviour in Organization. In DunnetteM. D. 9Eds, Handbook of Industrial and Organizational Psychology, Chicago, Rand NcNally.
17.
MishraP. S. (2007), “Increasing Rate of Attrition in BPO”, Management and Labour Studies, Vol. 32 (1), pp. 9.
18.
MishraP. K. (1996), “Motivational Climate, Role Stress and Coping Strategies of Air Traffic Controllers”, Unpublished Ph. D thesis, University of Delhi.
19.
National Institute for Occupational Safety and Health (NIOSH), DHHS, USA, Publication No. 99–101, [Available at http://www.cdc.gov/niosh/stresswk.html].
20.
PareekU. (2002), Training Instruments in HRD and OD (2nd ed.) New Delhi: Tata MaGraw-Hills Publishing Company Limited.
21.
PathakP. (1992), Organizational Effectiveness as a Function of Occupation Stress and Coping Styles of Executives in Indian Coal Industry – A Case Study, Unpublished thesis, BHU.
22.
PestonjeeD. M.AzeemS. M. (2001), A Study of Organizational Role Stress in Relation to Job Burnout among University Teachers, Working Paper from Indian Institute of Management, Ahmedabad, Research and Publication Department.
23.
QuickJ. C.NelsonD. L. (1997), Job Stress, In PetersL. H.Young BloodSAGreerCR (eds,) The Blackwell Dictionary of Human Resource Management, pp. 193–194, Oxford England: Basil Blackwell.
24.
RajeshwariK. S.AnantharamR. N. (2003), Development of an Instrument to Measure Stress among Software Professionals: Special Interest Group on Computer Personnel Research Annual Conference, Proceedings of the 2003 SIGMIS Conference on Computer Personnel Research: Freedom in Philadelphia-Leveraging Differences and Diversity in the IT Workforce, Philadelphia, Pennsylvania, Pages: 34–43 ISBN:1-58113-666-8.
25.
RaitoharjuR. (2005), Information technology-related stress, Turku Center for Computer Science/Turkey School of Economics and Business Administration, [Available at http://wwwold.hia.no/iris28/Docs/IRIS2028].
26.
RochaL. E.GlinaD. M.Marinho MdeM. F.NakasatoD. (2005), “Risk Factors for Musculo-Skeletal Symptoms among Call Center Operators of a Bank in Sao Paulo, Brazil”, Industrial Health, Vol. 43, pp. 637–646.
27.
RoyA. (1997), “Executive Stress and Social Support; An Exploratory Study”, Abhigyan, Vol. 15 (4), pp. 25–31.
28.
SethiV.BarrierT.KingR. C. (1999), “An Examination of the Correlates of Burnout in Information Systems Professionals”, Information Resources Management Journal, Vol. 12 (3), pp. 5–13.
29.
ShahnawazM. G. (2006), “Occupational Stress in Call Centre: Myth or Reality”, Abhigyan, Vol. 3, pp. 30–39.
30.
SharmaT. (1987), Different Effects of Organisational Climate on Job Satisfaction, Sense of Participation, Alienation and Role Stress. Unpublished Ph D. Thesis. Gujrat University, Ahmedabad.
SmithM.CooperC. (1994), “Leadership and Stress”, Leadership & Organization Development Journal, Vol. 15 (2), pp. 3–7.
33.
SrivastavA. K. (2008), “Dynamics of Role Stress in BPO Industry”, The Icfaian Journal of Management Research, Vol. 7 (12), pp. 7–16. [Available at SSRN: http://ssrn.com/abstract=1315620] Strategic Review, 2008, NASSCOM.
34.
SuparnaK.SharmaA. K.KhandekarJ. (2005), “Occupational Health Problems and Role of Ergonomics in Information Technology Professionals in National capital region;Indian Journal of Occupational and Environmental Medicine, Vol. 9 (3), pp. 111–114.
35.
TalibP. (1999), Role Stress among Police Personnel Managerial Implications for Police Administration, Thesis Aligarh Muslim University, Aligarh.
36.
ThongJ. Y. L.YapC. S. (2000), “Information Systems and Occupational Stress: A Theoretical Framework”, Omega,International Journal of Management Science, Vol. 28, pp. 681–692.
