Video Asset Library and Its Management for Higher Education Department: An Evaluation Study

Abstract

The Virtual Tutorial Project (VTP) is an e-learning portal, under the Rashtriya Uchchatar Shiksha Abhiyan. Its purpose is to create an online tutorial using a digital platform based on a syllabus and problem-solving content for undergraduate students in bilingual mode (Odia and English). VTP facilitates the availability of digital content to underprivileged rural students, thereby bridging the digital divide amongst Odisha students across disciplines and universities. In this article, the SERVQUAL model along with Feedback Analysis and Google Analytics is used for the participation of the users of the VTP e-learning platform and to evaluate the users’ satisfaction with the quality of service provided by the platform. That will help in providing suggestions on improvements for better service quality. The user suggested improvements in the quality of the services to enhance user satisfaction with the digital content of the e-learning portal.

Keywords

E-learning RUSA SERVQUAL service quality VOD (video on demand)VTP (Virtual Tutorial Project)ZOT (zone of tolerance)

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