With an emerging competition and advance job requirements, the need to understand the role stress (RS) is becoming apparent. Literature indicates that RS negatively relates to employee attitudes, actions, and satisfaction and emotional commitment. However, it would be very interesting to understand the essential apparatus of role stress (RS)–affective commitment (AC) relationship. For this, the present research also studies the mediating role of employee satisfaction (ES). By using convenience sampling, the present research included 349 employees who work in the service sector of Punjab and Chandigarh. The results were analysed with the help of hierarchical multiple regression and bootstrapping in SPSS to study the intervening effect. The present study shows an empirical confirmation that there is a negative relationship between RS, AC and ES. Findings have also suggested the mediating influence of employee satisfaction in the relationship between RS and AC.
AdekolaB. (2012). The impact of organizational commitment and job satisfaction: A study of employee at Nigerian universities. International Journal of Human Resources Studies, 2(2), 46–56.
2.
AfrozeA., & BhallaB. (2018). A study of organizational role stress and organizational commitment among the faculty members of public and private universities. International Journal of Human Resource Management and Research, 4(3), 69–76.
3.
AhmedM., & RamzanS. (2013). Effects of job stress on employees job performance: A study on banking sector of Pakistan. IOSR Journal of Business and Management, 11(6), 61–68.
4.
AllenN., & MeyerJ. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1–18.
5.
AnandK. (2011). A pilot study on influence of organizational role stress on perceived burnout among military aircrew. Indian Journal of Aerospace Medical, 55(2), 21–27.
6.
AntonC. (2009). The impact of role stress on workers’ behaviour through job satisfaction and organizational commitment. International Journal of Psychology, 44(3), 187–194.
7.
AziriB. (2011). Job satisfaction: A literature review. Management Research and Practice, 3(4), 77–86.
8.
BalassianoM., & SallesD. (2012). Perceptions of equity and justice and their implications on affective organizational commitment: A confirmatory study in a teaching and research institute. Brazilian Administration Review, 9(3), 268–286.
9.
BarnettR., & HydeJ. (2001). Women, men, work, and family. American Psychologist, 56(10), 781–796.
10.
BaronR. M., & KennyD. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173–1182.
11.
BhattiN., MuhammadA., ShoukatA., & FaizM. (2011). Empirical analysis of job stress on job satisfaction among university. International Business Research, 4(3), 264–270.
BrammerS., MillingtonA., & RaytonB. (2007). The contribution of corporate social responsibility to organizational commitment. The International Journal of Human Resource Management, 18(10), 1701–1719.
14.
BrowneM., & CudeckR. (1989). Single sample cross-validation indices for covariance structures. Multivariate Behavioral Research, 2(4), 445–455.
15.
ByrneB. (2001). Structural equation modeling with AMOS: Basic concepts, applications, and programming. Lawrence Erlbaum Associates.
16.
ChinS., AnantharamanR., & TongD. (2011). The roles of emotional intelligence and spiritual intelligence at the workplace. Journal of Human Resources Management Research, 1–9. https://doi.org/10.5171/2011.582992
17.
ChristiaV., KathleenB., & FlorenceS. (2004). Affective commitment to the organization, supervisor, and work group: Antecedents and outcomes. Journal of Vocational Behavior, 64(1), 47–71.
18.
ChristianaC. (2012). Occupational stress and organizational commitment in Romanian public organizations. Procedia: Social and Behavioral Sciences, 33, 1077–1081.
19.
ChristoB., & PienaarJ. (2006). South Africa correctional official occupational stress: The role of psychological strengths. Journal of Criminal Justice, 34(1), 73–84.
20.
DivyaR., & GaneshS. (2018). Does diversity management practices influence organizational commitment among employees in India?https://www.amrita.edu/print/does-diversity-management-practices-influence-organizational-commitment-among-employees
21.
DubeyL., UppalK., & VermaS.K. (1989). Further validation of a job satisfaction scale. Indian Psychological Review, 34.
22.
EmanS. (2017). Effects of job rotation and role stress on job satisfaction and organizational commitment among large scale of administrative staff in nonprofit organizations (Unpublished thesis). The Islamic University, Gaza.
23.
EthemD., NurcanH., EdizG., & DemetB. (2013). The effect of role stress on the employee₹s well-being: A study in the pharmaceutical companies in the city of Izmir. Procedia: Social and Behavioral Sciences, 84, 1361–1368.
24.
FairbrotherK., & WarnJ. (2003). Workplace dimensions, stress and job satisfaction. Journal of Managerial Psychology, 18(1), 8–21.
25.
FeryalK., & SohailZ. (2013). An empirical study of affective commitment across demographic groups in the banking sector of Pakistan. Pakistan Journal of Commerce and Social Sciences, 7(3), 555–563.
26.
GandhamS. (2000). Occupational stress: Time for a policy. The Health & Safety Practitioner, 18(1), 20–21.
27.
GhaffaripourS. (2015). Prediction of affective organizational commitment based on employee characteristics and psychological factors among oil personnel. International Journal of Management Business Research, 5(4), 337–350.
28.
GlazerS., & KruzeB. (2008). The role of organizational commitment in occupational stress models. International Journal of Stress Management, 15(4), 329–344.
29.
HafizA. (2017). Relationship between organizational commitment and employee’s performance evidence from banking sector of Lahore. Arabian Journal of Business And Management Review, 7(2), 1–7.
30.
HakkakM., GashtiM., & NawaserK. (2014). The relationship between perceived organisational support & job satisfaction with organizational commitment. Entrepreneurship and Innovation Management Journal, 2(3), 194–202.
31.
HaldarD., & ChatterjeeI. (2019). Job satisfaction and organizational commitment of employees working in the hospitality industry of West Bengal. International Journal of Humanities and Social Science Invention, 8(3), 51–60.
32.
HaqueA., & YamoahF. (2014). Gender employment longevity: I.T staff response to organizational support in Pakistan. International Journal of Academic Research in Business and Social Sciences, 4(12), 324–347.
33.
HarshanaP. (2018). Work related stress: A literature review. Annals of Social Sciences Management Studies, 2(3), 1–7.
34.
HayesA. (2013). Introduction to mediation, moderation, and conditional process analysis. The Guilford Press.
35.
HellriegelD., & SlocumJ. (2007). Fundamentals of organizational behaviour. Thomson Learning.
36.
HemdiM. (2009). Investigating hotel employees’ organizational commitment: The influence of human resource management practices and perceived organizational support. Journal of Tourism, Hospitality & Culinary Arts, 1(3), 1–20.
37.
HenrietteS., & EbbenV. (2016). A cross-cultural comparison of the stress experienced by high-level career women. SA Journal of Industrial Psychology, 34(3), 17–21.
38.
Holmlund-RytkönenM., & StrandvikT. (2005). Stress in business relationships. Journal of Business & Industrial Marketing, 20(1), 12–22.
39.
HouseJ., & RizzoJ. (1972). Role conflict and ambiguity as critical variables in a model of organizational behavior. Organizational Behavior and Human Performance, 7, 467–505.
40.
IanH., PaulH., ZoeR., & RussG. (2018). Affective commitment within the public sector: Antecedents and performance outcomes between ownership types. Public Management Review, 20(12), 1872–1895.
41.
IrvanT., ArmanuA., AchmadS., & NoermijatiN. (2013). Organizational commitment as mediation variable influence of work motivation, leadership style and learning organization to the employees performance. IOSR Journal of Business and Management, 7(2), 12–25.
42.
IversonR., & ButtigiegD. (1999). Affective, normative, and continuance commitment: Can the ‘right kind’ of commitment be managed?Journal of Management Studies, 36(3), 307.
43.
IversonR., McLeodC., & ErwinP. (1996). The role of employee commitment and trust in service relationships. Marketing Intelligence & Planning, 14(3), 36–44.
44.
JoinerA., & BakalisS. (2006). The antecedents of organizational commitment: The case of Australian casual academics. International Journal of Education Management, 20(6), 439–542.
45.
KaplanM., EmineO., AsliK., & AksayK. (2013). The relationship between job satisfaction and organizational commitment: The case of hospital employees. World Journal of Management, 4(1), 22–29.
46.
KatzD., & KahnR. L. (1970). Social psychology of organizations (2nd ed.). Atlas.
47.
KatzD., & KahnR. (1978). The social psychology of organizations (2nd ed.). John Wiley & Sons.
48.
KhanamA. (2015). Organizational commitment of employees in relation to job involvement and job satisfaction. International Journal of Management and Social Science, 3(1), 12–34.
49.
KumarD. (2006). Sinhgad Business School―A study on job stress of nationalized and non-nationalized bank employees. Sinhgad Technical and Educational Society.
50.
KumarR., KaurG., & DhillonA. (2015). Organizational role stress and job satisfaction among nurses. Journal of Mental Health and Human Behavior, 20(2), 71–75.
51.
KupriyanovR., & ZhdanovR. (2014). The Eustress concept: Problems and outlooks. World Journal of Medical Sciences, 111(2), 179–185.
52.
LaMontagneA., KeegalT., LouieA., & OstryA. (2007). A systematic review of the job-stress intervention evaluation literature, 1990–2005. International Journal of Occupational and Environmental Health, 13(3), 268–280.
53.
LuthansF. (2002). The need for and meaning of positive organizational behavior. Journal of Organizational Behavior, 23, 695–706.
54.
MacKinnonD. P. (2008). Introduction to statistical mediation analysis. Erlbaum.
55.
MalikN. (2011). A study on occupational stress experienced by private and public banks employees in Quetta city. African Journal of Business Management, 5(8), 3063–3070.
56.
MalikO., WaheedA., & MalikK.-U.-R. (2010). The mediating effects of job satisfaction on role stressors and affective commitment. International Journal of Business and Management, 5(11), 223–235.
MardhiahM., & ChoiL. (2015). Role of occupational stress on job satisfaction. Mediterranean Journal of Social Science, 6(2), 81–87.
59.
MehmoodN., UngkuN., UngkuA., SobiaI., & MuhannadmA. (2016). Job satisfaction, affective commitment, and turnover intentions among front desk staff: Evidence from Pakistan. International Review of Management and Marketing, 6(S4), 305–309.
60.
MeyerJ., & AllenN. (1997). Commitment in the workplace. SAGE Publications.
61.
MeyerJ., AllenN., & SmithC. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of Applied Psychology, 78(4), 538–551.
62.
MeyerJ., & HerscovitchL. (2001). Commitment in the workplace. Toward a general model. Human Resource Management Review, 11, 299–326.
63.
MichieS., & WilliamsS. (2003). Reducing work related psychological ill health and sickness absence: A systematic literature review. Occupational and environmental medicine, 60(1), 3–9.
64.
MittalM., & BhakarS. (2018). Examining the impact of role overload on job stress, job satisfaction and job performance: A study among married working women in banking sector. International Journal of Management Studies, 5(2), 1–11.
65.
MowdayR., SteersR., & PorterL. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14, 224–247.
66.
MukherjeeA. (2013). The service sector in India (Working Paper No. 352, pp. 1–29). Asian Development Bank.
67.
OmerM., WaheedA., & MalikK. (2010). The mediating effects of job satisfaction on role stressors and affective commitment. International Journal of Business and Management, 5(11), 223–235.
68.
PareekU. (1983). Role stress scale: ORS scale booklet, answer sheet and manual. Naveen Publications.
69.
PathakD. (2012). Role of perceived organizational support on stress-satisfaction relationship: An empirical study. Asian Journal of Management Research, 3(1), 153–177.
70.
PatrickH., & SoniaJ. (2012). Job satisfaction & affective commitment. The IUP Journal of Organizational Behavior, 11(1), 1–36.
71.
PodsakoffP., MacKenzieS., LeeY., & PodsakoffN. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903.
72.
RiaM., SitiM., & MuhlisH. (2012). The influence of affective, continuance and normative commitments on the turnover intentions of nurses at Makassar’s private hospitals in Indonesia. African Journal of Business Management, 6(38), 10303–10311.
73.
RizzoR., HouseJ., & LirtzmanI. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15(2), 150–163.
74.
RossR., & AltmaierE. (1994). Intervention in occupational stress. SAGE Publication.
75.
SchumackerR. E., & LomaxR. G. (2004). A beginners guide to structural equation modeling (2nd ed.). Lawrence Erlbaum Associates.
76.
SharmaJ., & DeviA. (2011). Role stress among employees: An empirical study of commercial banks. Gurukul Business Review, 7, 53–61.
77.
SharmaR. (2007). Indian model of executive burnout. Vikalpa, 32(2), 23–38.
78.
SiroisF. (2014). Procrastination and stress: Exploring the role of self-compassion. Self and Identity, 13(2), 128–145.
79.
SiroisF., & TostiN. (2012). Lost in the moment? An investigation of procrastination, mindfulness, and well-being. Journal of Rational-Emotive & Cognitive-Behavior Therapy, 5(2), 123–133.
80.
SparksK., FaragherB., & CooperC. (2001). Well-being and occupational health in the 21st century workplace. Journal of Occupational and Organizational Psychology, 74, 489–510.
81.
StazykC., PandayS., & WrightB. (2011). Understanding affective organizational commitment: The importance of institutional context. The American Review of Public Administration, 41, 603–624.
82.
SyedaZ., BeenishZ., FakhrN., SyedZ., SyedaH., & MariumA. (2017). Measuring organizational commitment and occupational stress of Pakistani doctors: Comparing Lahore and Karachi public hospitals in gender perspective. International Journal of Academic Research in Business and Social Sciences, 7(2), 247–255.
83.
SyedaZ., MariumA., & BeenishZ. (2017). A correlation between workplace stress and organizational commitment: Doctors response from public and private hospitals in Karachi, Pakistan. International Journal of Research in Business Management, 5(5), 41–52.
84.
TerryA., SuzanneJ., & SharonG. (2003). The enigma of social support and occupational stress: Source congruence and gender role effects. Journal of Occupational Health Psychology, 8(3), 220–231.
85.
TiwariS., & MishraP. (2008). Work stress and health as predictors of organizational commitment. Journal of the Indian Academy of Applied Psychology, 34(2), 267–277.
86.
VandenbergheC., PanaccioA., BenteinK., MignonacK., & RousselP. (2011). Assessing longitudinal change of and dynamic relationships among role stressors, job attitudes, turnover intention, and well-being in neophyte newcomers. Journal of Organizational Behavior, 32(4), 652–671.
87.
WaqasA., UmairA., FarrukhS., & MehnoorA. (2018). Impact of transformation leadership on affective employee’s commitment. European Online Journal of Natural and Social Sciences, 7(1), 48–57.
88.
WoodR. E., GoodmanJ. S., BeckmannN., & CookA. (2008). Mediation testing in management research: A review and proposals. Organizational Research Methods, 11(2), 270–295.
89.
YaacobM., & LongC. (2015). Role of occupational stress on job satisfaction. Journal of Social Sciences, 2(1), 16–26.
90.
YousefD. (2002). Job satisfaction as a mediator of the relationship between role stressors and organizational commitment. Journal of Managerial Psychology, 17(4), 250–266.
91.
ZehraS., MuhammadI., MuhammadI., QaiserA., & RafaqetA. (2018). The relationship between job stress and turnover intentions in the pesticide sector of Pakistan: An employee behavior perspective. Management Issues in Healthcare System, 4, 1–12.
92.
ZhaoL., & RashidH. (2010). The mediating role of work-leisure conflict on job stress and retention of IT. Academy of Information and Management Sciences Journal, 13(2), 25–41.
