Supply chain management information system (SCMIS) has gained a lot of importance because of its ability to reduce costs and increase responsiveness in the supply chain. The implementation of SCMIS is a complicated process with significant risk since disparate systems spanning across companies are being integrated. A review of literature has revealed that the success in implementing SCMIS is not very encouraging. Against this backdrop, this paper identified 18 critical success factors and proposes a model for successful implementation of the system that can give the organization an edge over their competitors. The proposed model confirms that following factors play a significant role during implementation of SCMIS—top management support, user involvement, pre-implementation analysis, user training, change management, data accuracy and communication. The process model and critical success factors will provide a useful guide for industry practitioners who are planning to implement SCMIS in their organization. The study can help them gain an understanding of the complexities intrinsic in implementing these systems, improve decision-making for successful implementation of the system right from inception and subsequent realization of the enormous benefits, such as, reduction of inventories, minimization of bullwhip effect and cost reduction, that will accrue with right implementation.
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