Abstract
Information Systems are used in most organizations to provide solutions to certain problems. Irrespective of whether they are developed in-house or procured, information systems tend to evolve. The Crew Management System, at the Delhi Division of Northern Railway, is one such example. This case is used to bring out the problems faced by large, traditional and bureaucratic organizations in handling and setting up information systems. While most Information System (IS) solutions require a complete overhaul of the organizational structures and working systems, the best way to implement an IS in such organizations is parallel introduction and evolutionary approach. It aims to bring to the fore, the implementation and operational difficulties associated with IS and how organizations need to adopt an evolutionary approach to building information systems.
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