McClelland (1973) in his paper “Testing for Competence Rather than Intelligence” published in the “American Psychologist” introduced the concept of Competence.
3.
Due to confidentiality reasons, competency model of Indian Oil can not be presented here.The model presented above is adapted.
4.
The outcome discussed is not the actual feedback and the names of individuals mentioned here is fictitious.Details mentioned in subsequent pages have been adapted but would meet the need for discussion in class room.
