Competancy Mapping Based Training Need Assessment: An Emprical Investigation

Abstract

Indian industry is passing through the toughest phase of cutthroat competition. Hence, in the given context, tapping on the competencies and enhancing them for the industry does not remain just an issue for effectiveness rather is a necessity for their survival. The main focus of the present research was to develop competency mapping based training need assessment (TNA) system for two levels of hierarchy i.e. scale one and scale two officers, working for a leading Indian bank. For this purpose a scientific competency evaluation tool (psychometric scale) was developed (218-items) to measure 18 behavioral competencies. After the pilot testing of the instrument the data was collected from 1001 officers. This study measured the confidence level of bank managers on critical job functions (a 66-item scale was developed). Organizational climate survey was also done to align the training needs to the organizational requirements. Results were analyzed to assess the presence/absence of these competencies, the confidence level on the job function and also the overall climate perceived and its relationship with the needed competencies. Bank and region-wise training needs were derived. Research also tried to understand the relationship between the training given and confidence level on job function. The detail results and interpretation are presented in the paper.