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Global Business Review

Impact Factor: 1.9 / 5-Year Impact Factor: 2.4

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Book review

First published online 2013-12

Book Review: Organisational Schizophrenia: Impact on Customer Service Quality

Volume 14, Issue 4

https://doi.org/10.1177/0972150913501597

Abstract

Gopal K. Gureja, Organisational Schizophrenia: Impact on Customer Service Quality. New Delhi: SAGE Publications India Pvt Ltd, 2013, 346 pp., ₹ 550 (ISBN: 978-81-321-0956-3 [Paperback])

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