As a result of its close collaboration with reproductive health organisations world wide, A VSC International1 developed a package of quality improvement approaches to encourage better use of human and physical resources. This paper focuses on A VSC's experiences in East Africa where the package of quality improvement approaches was first used. It describes each component of the package providing programme examples to illustrate how site staff and supervisors actually implemented the approaches.
Get full access to this article
View all access options for this article.
References
1.
AVSC International (1995). COPE: Client-oriented, provider-efficient services. New York : AVSC International.
2.
— ( 1998). Facilitative supervision. New York : AVSC International.
3.
(1999 a). Cost analysis tool . New York: AVSC International.
4.
— ( 1999b). Self-assessment for supervisors and managers. New York: AVSC International.
5.
Ben, Salem B. and K.J. Beattie (1996). Facilitative supervision: A vital link in quality reproductive health service delivery. AVSC Working Paper No. 10. New York: AVSC International.
6.
Bradley, J., P.F. Lynam , J.C. Dwyer and G.E. Wambwa (1998). Whole-site training: A new approach to the organization of training . AVSC Working Paper No. 11. New York: AVSC International.
7.
Bradley, J., G. Wambwa , K. Beattie and J. Dwyer (1998). Quality of care in family planning services: An assessment of change in Tanzania, 1995/6 to 1996/7. New York: AVSC International.
8.
Government of Tanzania (1993). Tanzania assessment: Program for permanent and long-term contraception. Dar es Salaam: Ministry of Health.
9.
Huezo C., and S. Diaz (1993). 'Quality of care in family planning: Clients' rights and providers' needs. In Family planning: Meeting challenges, promoting choices. The proceedings of the IPPF Family Planning Congress. New Delhi: IPPF.
10.
Leape L.L. (1994). Error in medicine. JAMA, 272, 1851-57.
11.
Lynam P., I. Rabinovitz and M. . Schobowale (1993). Using self-assessment to improve the quality of family planning clinic services. Studies in Family Planning , 24(4), 252-60.
12.
Lynam P., J.C. Dwyer , and Janet Bradley (1994). In reach : Reaching potential family planning clients within health institutions. AVSC Working Paper No. 5. New York: AVSC International .
