An Empirical Study on the Impact of Implementing Medical Transcription on Patient Satisfaction and Operational Performance in the Indian Healthcare System

Abstract

Medical records must be accurate for carrying out day-to-day patient care activities and future reference. Physicians and other healthcare professionals are very particular about the quality and accuracy of medical records. Especially if an issue requires multiple specialists with expertise in different fields or disciplines, sharing information and collaboration are vital in providing flawless healthcare services. They realise the importance of complete and error-free medical records, which play a pivotal role in ensuring quality treatment and safety of patients. In this context, the importance of medical transcription in the overall healthcare delivery system has increased in the last few years due to the increasing number of people needing medical attention. Medical transcription converts voice-recorded reports, as stated by physicians and healthcare professionals, into text format. Healthcare providers record their notes, and transcriptionists convert the voice files into text, typically in digital format. Moreover, medical records contain patients’ confidential and personal information, which has to be handled with utmost care. Hence, professionals engaged in the transcription process should have ethical values, keeping confidentiality and protecting the privacy of the patients’ health information. The present study focuses on how the apt use of technology-based medical assistance in medical transcription improves treatment quality, accuracy, patient satisfaction and operational performance.