Image and Effectiveness of Hospitals

Abstract

Hospitals as health care organisations are involved in providing preventive, curative and rehabilitative services. They are an integral part of the medical and social structure. The hospital utilises widely divergent groups of professionals, semi-professionals and non-professionals. It represents high interdependence among services. A hospital’s success is largely dependent on the quality of work of its employees. The HR role is the most crucial in a hospital as it is more people oriented and intensive rather than equipment oriented. However, HR as a function is being appreciated and initiated in the hospital perspective only recently. The present study is an attempt to sketch the roles of doctors, nurses and patients in the health care industry by utilising certain psychometric instruments. The paper also suggests certain HR interventions that may be of use to health care professionals.