KohnLTCorriganJMDonaldsonMS (eds). To err is human: building a safer health system. Washington, DC: Institute of Medicine, National Academy Press, 1999.
2.
BoyleDO’ConnellDPlattFW. Disclosing errors and adverse events in the intensive care unit. Crit Care Med2006; 34: 1532–1537.
3.
AllenAMcKillopDDooleyJ. Apologies following an adverse medical event: the importance of focusing on the consumer’s needs. Patient Educ Couns2015; 98(9): 1058–1062.
