SchonD. The reflective practitioner: how professionals think in action. New York: Basic Books, 1983.
3.
Professional Standards Authority conference ‘Regulating for positive outcomes’, Windsor Great Park, 11 March 2016.
4.
BourneT.WynantsL.PetersM.Van AudenhoveC.TimmermanD.Van CalsterB.Jalmbrant. ‘The impact of complaints procedures on the welfare, health and clinical practise of 7926 doctors in the UK: A cross-sectional survey’ 2014 BMJ Open (see http://cms.pulsetoday.co.uk/uploads/2015/01/15/l/t/j/bmjopen006687.pdf)