Patient satisfaction versus quality

Wennberg JE , Fisher ES , Baker L. , Sharp SM , Bronner K. Evaluating the efficiency of California providers in caring for patients with chronic illness. Health Aff (Millwood) 2005 (November 16, 2005) [Epub ahead of print]. Retrieved 7 December, 2006, from: http://www.chcf.org/topics/hospitals/index.cfm?itemID=115921

Roohan PJ , Franko SJ , Anarella JP , Dellehunt LK , Gesten FC Do commercial managed care members rate their health plans differently than Medicaid managed care members? Health Serv Res 2003; 38: 1121—34.

Dozier AM , Kitzman HJ , Ingersoll GL , Holmberg S. , Schultz AW Development of an instrument to measure patient perception of the quality of nursing care. Res Nurs Health 2001; 24: 506—17.

Fägerström L. , Eriksson K. , Engberg IB The patient's perceived caring needs: measuring the unmeasurable. Int J Nurs Pract 1999; 5: 199—208.

Meade CM , Bursell AL , Ketelsen L. Effects of nursing rounds on patients' call light use, satisfaction and safety . Am J Nurs 2006; 106(9): 58—70.

Nguyen Thi PL , Briancon S. , Empereur F. , Guillemin F. Factors determining inpatient satisfaction with care. Soc Sci Med 2002; 54: 493—504.

Johnson K. , Hallsey D. , Meredith RL , Warden E. A nurse-driven system for improving patient quality outcomes. J Nurs Care Qual 2006; 21: 168—75.