Brophy, P. and Couling, K. (1996) Quality management: an introduction for information and library managers. London: Aslib
2.
Bryson, J (1990) Effective library and information centre management. Aldershot: Gower
3.
Ellis, D. and Norton, B. (1996) Implementing BS EN ISO 9000 in libraries. London: Aslib
4.
On the edge of the Millenium - looking into the future: from information managers to information leaders . Proceedings of the 7th Asian Pacific Specials, Health and Law Librarians conference. Perth, Western Australia, 12-16 October 1997. (1997) Special Libraries Section and Health Libraries Section of the Australian Library & Information Association and the Australian Law Librarians’ Group
5.
Webb, S. P. (1996) ‘Know-how’ and information provision in legal firms. (British Library Research & Innovation Report 1.) Berkhamsted: Sylvia P Webb
