Reviews : Stewart,Linda,and Havard-Williams,Peter (eds). Reference library services:function,finance and the future. CLAIM report no. 26. Loughborough,Centre for Library and Information Management,1983. iv,187 pp. £17.00. ISBN 0 904924 50 5

Harris, C. The use of reference services in public libraries: a study of large city libraries . Centre for Research on User Studies, 1983.