Evaluation must be based on a clear conception of objectives. A list of objectives is suggested, and questions to be answered about each. The provision of resources can most easily be quantified and evaluated statistically. A basic technique, to be used with discretion, is comparison with standards and norms. These are tabulated for a number of aspects of the public library service, as a basis for comparison.
An edited version of a paper presented at the Library Association, London and Home Counties Branch, course for senior librarians, June 1970.
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