The effect of academic librarians’ trust and relationships on their knowledge-sharing practice using the theory of planned behaviour

Abstract

This study investigates how trust and relationships influence knowledge-sharing practices among academic librarians in Malaysia. Drawing on the Theory of Planned Behaviour (TPB), the research examines how trust affects librarians’ attitudes, subjective norms, and perceived behavioural control, ultimately shaping their intentions and knowledge-sharing behaviours. Using a quantitative approach, data were collected from librarians in selected public and private university libraries in the Klang Valley region of Malaysia. The findings reveal a significant positive impact of trust and relationships on librarians’ willingness to share knowledge. The study also highlights that trust and positive relationships can indirectly influence knowledge-sharing practices by first shaping librarians’ attitudes, perceptions of social pressure, and confidence in their ability to share knowledge effectively. These results emphasize the importance of fostering a supportive library culture to promote knowledge sharing. Practical steps for libraries to cultivate such an environment are discussed, including (e.g. team-building activities and training programmes). Finally, the implications of these findings are explored, offering valuable insights for future research and library management practices.