AbstractGet full access to this articleView all access options for this article.Get accessReferences1. Goulding A. ( 2006) Public Libraries in the 21st Century: Defining Services and Debating the Future. Aldershot: Ashgate.2. Hornby S and Glass B (eds.) (2008) Reader Development in Practice: Bringing Literature to Readers. London: Facet.3. Usherwood B. ( 2007) Equity and Excellence in the Public Library: Why Ignorance is Not Our Heritage. Aldershot: Ashgate.