Abstract
The Centre for Bibliographic Management is funded by the British Library Research and Development Department, but the details given and opinions expressed are entirely the responsibility of the author.
Performance can be measured in quantitative and qualitative terms. Quality of bibliographic service should be concerned with accuracy, consistency and timeliness. Functions and the criteria relating to them have to be determined in order to define effective targets; and regular monitoring is required. Adequacy of records is the criterion that poses most problems, as different users need different quality and level of detail; a major study of this was undertaken by the Centre for Bibliographic Management. Performance measurement is however usually desirable on a continuing basis; an example is the BNB MARC Currency Survey administered by the Centre for nine years.
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