Abstract
The article describes the changes in skills needed by library and information workers in order to meet the challenges of a rapidly evolving environment. Globalization and new technology have changed customer expectations radically and information services must change in order to meet new needs while maintaining quality of service. The author identifies fourteen new skills and aptitudes required by information managers if their services are to maintain their relevance in the world of mobile communications and the Internet. These include the ability to share their vision of how a service will operate in the future, to build an organization that embraces change, and to put the customer at the centre of service development. Only by learning and implementing these skills can managers ensure that information services make the most of the unprecedented opportunities for innovation and enrichment of the quality of life that technology provides.
Get full access to this article
View all access options for this article.