This paper explores the background to the Market Testing Programme, placing it in both a political and 'technological' context. It then lists many of the gains which the programme has delivered in terms of savings. Finally, some long-term implications are considered.
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References
1.
Citizen's Charter, (1991), Cm 1599, (London : HMSO).
2.
Citizen's Charter, Second Report, (1994), Cm 2540, ( London: HMSO).
3.
Competing for Quality, (1991), Cm 1730, ( London: HMSO).
